Saturday, October 07, 2006

Terrible Thursday

I had a really terrible day on Thursday. Even though I lost another 0.2kg at Weigh-Less.

Someone unsubscribed from my mailing list. Not just anyone, mind you, but a really good customer. Because I'm in a service-based business, everything is about relationships so generally once people "get me and my work" they're keepers.

The unsubscribes used to bother me a lot at first. Then I realised that I am not for everyone and if people don't like the tone of my newsletters, blogs and so forth, then they won't relate to me and that's fine, 'cos they're probably not my ideal client.

Cool! And then this happened. And I had a feeling it was coming. So maybe knowing beforehand is what is bugging me because I feel like I should have done something.

It's like that feeling when you know you're going o break something, trip and fall, didn't save a document. You realise it just as it's happening but not in time to reverse it.

You see, this person is from my church and we do voluntary work there. I phoned her about something last week and got a really snotty tone. At first I put it down to the fact that she's in the middle of a move but this is the thing - she is just not the type who would ever respond like that. Anyway, we had our talk and I thought, just jump in. So I did.

I asked her what was wrong. Nothing, just busy. Okay... Carried on talking. Checked again before I said bye. No, definitely, there's nothing wrong.

Then this week she unsubscribes from my coaching blog. And the next day when my weekly edition goes out, unsubscribes from my mailing list.

I sent her an email and again she says nothing is wrong, I am fine with you. But clearly something is.

Tomorrow I'm going to corner her at church and confront her. I don't have problems confronting people generally but this one leaves me with such a weird feeling.

I'll have to check back and update this post when I've had The Talk with her. Can't wait! Anything is better than this Not Knowing business.

updated to add
i had the talk and of course, she denied that anything was wrong. So I've got to accept that but I definitely don't believe it.

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