|I need some of this happy water today|
Two things happened this morning:
1. I had a massage last Monday and the therapist was seriously rushing through - you could hear her huffing and puffing and when I looked, only 20 minutes had elapsed but my 30-minute massage was done.
This is a new owner so I emailed her and just said to please make sure the girls check the clock.
The owner emailed back and said she's sorry, blah blah and could they please give me a complimentary massage to make it up to me (I am a very loyal customer and I pay in advance or on time, etc.) so I said, "that will be lovely but please don't tell her it's me - I don't want her to feel uncomfortable" which she agreed.
I mentioned to our PA and this guy says something to the effect of how I just complained to get a freebie.
Which I didn't - I honestly just want them to fix their processes because I don't want my next massage cut short!
I said something.... nothing horrible... just assertive.
And now - this is the final thing!
2. Amazon sends these lovely emails as you know, suggesting things you might like to buy. I am totally hooked so I usually do buy a book from their suggested reading :)
There were two nice books today but one immediately caught my eye (and I'm totally a "judge a book by its cover") - called Crazy Little Thing by Tracy Brogan
So I said, "ooh, I do think I'll buy this book.
And do you know what he says???
"why don't you just complain about it and they'll give it to you for free?"
Oh yes, he did.
You'll be proud of me, friends, because I actually took a deep breath first to calm down a smidgeon. But the red mist descended very quickly!
I said, "you know what, ____, it really bothers me that you would say something like that to me when that is just totally not how I operate"
He just kept quiet and so did I.
He's been here for not even two weeks.
I guess the lesson learnt is for me to stop saying everything that goes through my mind! But that is me!
What would you have done?
How could I have handled it better?
I'm going to check out the vibe tomorrow and take it from there - he is at outside meetings the rest of today.