Maybe some of you remember a holiday we took nearly 3 years ago to Plett? Long story short, our rental car started smoking and so we had to delay our flights while waiting for a new car to arrive. About R4000 later, we had new flights back and that was that.
The car rental agency company accepted no liability even though it was their car.
I was in That Job at the time, so straight back into the swing of things, I don't even think I had time to process it.
And now this - I mentioned in passing a few posts back that we had a rental car that was dented by an anonymous driver on day 1 in Cape Town.
We've just received a bill for R17220. Yes!
They already took some of it off our credit card and now want the balance of R14 000.
This thing is giving me sleepless nights.
It's not so much the money. We have the money but it is meant to pay for other things, exciting things like damp-proofing!!!
I've been plagued by this thought that I should have known better. I'm in financial services (granted, this area is not my expertise); how could we not have checked everything better? To be honest, I feel really stupid about this thing.
Anyway, I'm not regurgitating the whole, sorry tale here because I spent a good two hours of my life this evening poring over the various documents I requested in order to draft a very long email to them.
I'm sure it's two pages long, when printed.
I have asked for their complaints procedure, and I want answers to my 4 very detailed questions. As far as I'm concerned there are too many things that don't add up.
Anyway, in church today, our pastor preached on baggage...... and I saw in myself this E situation so clearly. So I'm doing what I can which is to state my case, ask the hard questions and I'm letting go. I can't drag this thing around with me day in and day out.
If worst comes to worse, I suppose we have to pay. Can I pay them R200 a month forever? I still want to know what would have happened if someone had bumped us hard enough to write off the car. We don't have R200,000 to pay in that case. What do they do then?
I still would like to know from my medical aid why they associate with such shysters (they're like used car salesmen) when they are clearly better than that. And I have told my husband we are either driving everywhere in our own cars from now onwards or Uber-ing. That's it.
Back to I should have known better.
|Nail polish colour - Jazz Funk by Rimmel (a navy/ dark grey)|
It's brought up the thing about That Job where for so long I beat myself up because I felt like I should have known better.
Anyway, tell me something amazing to cheer me up.
Oh, and Happy Valentine's Day.